SERVICE SPOTLIGHT

 ROLLS ROYCE

Rolls-Royce created the Eagle, the company's first aircraft engine, in 1914. Its water-cooled Merlin engine, which was first used to power several aircraft on the brink of World War II, notably the Supermarine Spitfire and the Hawker Hurricane, was one of that conflict's most productive piston engines.

Its journey is continuing since that time. Nowadays many of the Rolls-Royce engines of commercial aeroplanes are owned by this company rather than the plane manufacturer. The company's TotalCare(R) is a flexible and comprehensive cost-per-flight-hour leasing service, designed to deliver engines with an engine maintenance program. Engine management plans are developed that combine engine condition monitoring, customer-specific operational information and fleet-wide experience to produce tailored repair and engine overhaul schedules. The TotalCare(R) program covers lease engine costs and also covers the cost of repairing or replacing parts. There is a minimal interruption to flying for scheduled engine maintenance as Rolls-Royace guarantees access to spare engines. Computer and satellite technology to track in-flight engine performance use by Rolls-Royce from its information center in Derby in U.K.

The company can direct replacement parts and repair teams to the airport location where they are needed. As Rolls-Royce takes responsibility for the performance of the aircraft engines, the airlines can concentrate more of their efforts on delivering their core services of flying and looking after passengers. ToatalCare(R) also allows Rolls-Royce to build close relationships with airlines as well as a continuous income stream and higher margins.  

The core focus on customers helps Rolls-Royce to get more reliability and dependability from customers. Also, it reduces the chances of switching to other service providers or engine makers.