Service Spotlight: Staff selects the new recruit!!!

A service culture never developed overnight, also there is no magic, easy way to sustain service culture.

The root of McDonald's Service Culture:

What sets Pret A manager apart, is a commitment to fresh, healthy food (every shop has its own kitchen and there is no sell-by date on anything), and an obsession with speedy service. but there is something else too: They Call It the 'Pret buzz' which every customer should feel within 2nd of entering, and which is principally to do with the people who work there.

Pret claims to "only employ people who are friendly and lively.... people who are good-humored by nature." to support this philosophy, every team member is issued with a little book of Pret Behaviors that are applicable to any job in the company. In terms of dress code, the requirements include 'smart' blue jeans, black polishable shoes, no visible piercings or offensive tattoos, and hair kept tidy.

Everyone applying for a job is assessed against three core Pret behavior of passion, clear speaking, and team working and if accepted is sent to a shop for a trial day. At the end of that day, the rest of the staff in the Branch vote on whether to keep the new recruit; if they vote yes, the applicant becomes the latest member of the team, but if they vote no, the applicant gets a day's wags and polite "thanks but no thanks."

Fresh recruits begin a 10-day training in hygiene, safety, and the Pret way, at the end of which, provided they pass various tests, they graduate as Team members. They then go on further 10-week training in every aspect of what goes on in the kitchen and at the front of the store, which leads to graduation as a Team Member Star. Thereafter, a Star can become a Hot Chef, a Barista (coffee expert), or Team Member Trainer, then Team Leader, Assistant Manager, and General Manager.

Fresh food, first service, a friendly environment, clear speaking, behavior passion, team working, value team feedback, training, and some other key issues leading McDonald's towards the class A service.